Return and Refund Policy

Returns go back to the Marshall entity that shipped your order:

• United States and rest of world: Marshall Radio Telemetry, Inc., 845 W. Center Street, North Salt Lake, Utah 84054, USA. Phone +1 (801) 936-9000, toll-free +1 (800) 729-7123.
• United Kingdom and European Union: Marshall Radio Telemetry Ltd., Low Cleabarrow Business Centre, Windermere, Cumbria LA23 3FA, United Kingdom. Registered in England and Wales, company no. 11943167. VAT no. GB321169921000. Office phone +44 161 870 6518; service and repair alex@marshallradio.com.
• GCC: Marshall Radio Gulf Electronics, Sweihan Falcon Hospital, Abu Dhabi, UAE. Phone +971 56 174 9888 (Abu Dhabi), +971 56 393 8020 (Dubai service center); email gulf-orders@marshallradio.com.

Our 30-day satisfaction guarantee (all customers)

If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a refund of the purchase price. Return the item to the Marshall location it shipped from, at your cost, using an insured and traceable courier. Items returned in like-new, resalable condition receive a full refund of the purchase price; items showing use beyond what is needed to inspect them may be subject to a deduction. The refund is posted to the original payment method within 5 business days of our receiving the item. Items customized or custom engraved are not eligible for return under this guarantee.

UK and EU consumers: statutory right to cancel

In addition to our guarantee, you have a legal right to cancel your order for any reason within 14 days after the day you receive the goods, and a further 14 days to return them to us at your cost. Tell us in writing (email is fine; the form below is optional). We will refund the price and our standard outbound delivery charge within 14 days of receiving the goods or your proof of posting, less any reduction for handling beyond what is needed to check the goods.

Faulty or misdescribed goods

Nothing in this policy limits your legal rights if goods are faulty, not as described or do not do what they should. In the UK you may reject faulty goods for a full refund within 30 days of delivery and thereafter are entitled to a repair or replacement, or a price reduction or refund if that fails. In the EU you are covered by a legal guarantee of conformity of at least two years from delivery. Our product warranties are described on the Warranties page and are in addition to these rights.

Returning an item for repair or replacement

It is your responsibility to return the item to the place of purchase. If you bought from an authorized Marshall reseller, return it to them under their terms. If you bought directly from Marshall, ship it at your cost to the Marshall location it came from, using an insured and traceable courier, and we will cover the cost of shipping the repaired or replacement item back to you. UK and EU consumers only: if, on inspection, we confirm the item is faulty under your statutory rights, we will refund your reasonable standard return postage upon request of the customer; please keep your receipt.

Model cancellation form (UK and EU consumers)

Complete and return this form only if you wish to cancel the contract.

To: Marshall Radio Telemetry Ltd., Low Cleabarrow Business Centre,

    Windermere, Cumbria LA23 3FA, United Kingdom

    Email: direct@marshallradio.com

I/We hereby give notice that I/we cancel my/our contract of sale of the

following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Complaints and disputes

If something goes wrong, contact us first: in the UK and EU at direct@marshallradio.com or +44 161 870 6518; in the United States and elsewhere at +1 (801) 936-9000; in the GCC at gulf-orders@marshallradio.com. We will try to resolve it within 10 working days. UK consumers: we are not a member of an alternative dispute resolution scheme; you may also contact Citizens Advice. EU consumers: you may contact your national consumer organization or the European Consumer Centre in your country.