All New
GPS Pro
Contact Us
World Headquarters
Location
845 W. Center St. North Salt Lake, UT 84054 USA
Phone
+1 (801) 936-9000Send us a message
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Our Service Centers
FAQs
Orders, Shipping & Tracking
我的订单多久发货？
我们尽力在收到订单后24小时内发出所有有库存的物品。如果某件缺货，Marshall Radio会通过电话或电子邮件联系您，并提供预计发货日期。
你们使用哪些承运商？
我们按您在结账时指定的承运商发货（UPS、USPS或FedEx）。Marshall Radio保留升级运输方式或更换承运商的权利，前提是不增加订单的总运输时间。注：在美国境内，购买金额超过$1,000免运费。
如何追踪我的订单？
订单处理完毕并交给指定承运商（UPS、USPS或FedEx）后，您将按该承运商的标准通知方式收到物流信息。如对现有订单状态有疑问，请联系我们。
如果货物无法投递会怎样？
任何因无法投递而退回给我们的货物，全部运费和运输费用由客户承担。
Returns & Refunds
What is your return policy?
Our top priority is 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day, no-questions-asked money-back guarantee.
How do I return an item for a refund?
To receive a refund, simply return the item to the original Marshall shipping location within 30 days of purchase. • Please use an insured and traceable courier. • Items must be in ""like-new"" and resalable condition. • You will receive a full refund for the purchase price (excluding shipping costs). • The credit will be posted to the original credit card used within 5 business days.
Warranties
Are Marshall Radio products covered by a warranty?
Yes. Marshall Radio Telemetry provides robust warranties to the original owner against defects in workmanship and materials. • Receivers & PocketlLnks: 3 years on mechanical/moving parts and electronics. • Dog Collars: 3 years • Transmitters: 1 year (Scout), 3 years (Turbo GPS, RT GPS, Micro, RT Plus, RT, PowerMax), and 5 years (Turbo). • Accessories: 1 year (includes rechargeables, desert cases, etc.). Please note: Warranties do not cover damage from misuse, physical abuse, or normal wear and tear. Additionally, the warranty is void if a transmitter has been engraved.
How do I request warranty service?
If your item is defective, return the complete unit (transportation prepaid) to Marshall Radio or an authorized Service Center. You can initiate this by filling out the Warranty Service Request form on our Warranties page, which requires your purchase date, serial number, and a description of the issue.
Parts, Services & Repairs
Where can I buy replacement parts for my equipment?
Most parts needed for routine maintenance—such as spare coax cables, replacement lids, tail-springs, antennas, and battery covers—can be found directly on our Accessories page. If you need a specific part not listed online, please call us directly for assistance.
Do you offer maintenance services for older equipment?
Yes, Marshall offers a dedicated Test and Tune service for your Marshall products to ensure your telemetry equipment is running at peak performance.
I am shipping an item for repair from outside the United States. What do I need to know?
Important: When sending items back to us for repair or service from outside the U.S., you must use the customs code HS Code 9801.00.10 – U.S. Goods Returned. Please clearly mark the shipment as “U.S. Goods Returned for Repair” to avoid severe delays or extra customs charges.
