All New
GPS Pro
Contact Us
World Headquarters
Location
845 W. Center St. North Salt Lake, UT 84054 USA
Phone
+1 (801) 936-9000Send us a message
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Our Service Centers
FAQs
Orders, Shipping & Tracking
注文の発送までどのくらいかかりますか？
在庫のある品は、ご注文を受けてから24時間以内の発送に努めます。在庫切れの場合、Marshall Radioが電話またはメールで予定の発送日をご連絡します。
どの配送業者を使いますか？
購入手続きで指定された配送業者（UPS、USPS、またはFedEx）で発送します。Marshall Radioは、注文の総輸送時間が増えない限り、配送の格上げや業者の変更を行う権利を留保します。注：米国内での$1,000を超えるご購入は送料無料です。
注文の状況を確認するには？
注文が処理され、指定の配送業者（UPS、USPS、またはFedEx）に引き渡されると、その業者の標準の通知に沿って追跡情報をお届けします。既存の注文の状況についてご質問があれば、ご連絡ください。
配達不能の場合はどうなりますか？
配達不能として当社に戻った発送については、運賃と送料のすべてをお客様にご負担いただきます。
Returns & Refunds
What is your return policy?
Our top priority is 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day, no-questions-asked money-back guarantee.
How do I return an item for a refund?
To receive a refund, simply return the item to the original Marshall shipping location within 30 days of purchase. • Please use an insured and traceable courier. • Items must be in ""like-new"" and resalable condition. • You will receive a full refund for the purchase price (excluding shipping costs). • The credit will be posted to the original credit card used within 5 business days.
Warranties
Are Marshall Radio products covered by a warranty?
Yes. Marshall Radio Telemetry provides robust warranties to the original owner against defects in workmanship and materials. • Receivers & PocketlLnks: 3 years on mechanical/moving parts and electronics. • Dog Collars: 3 years • Transmitters: 1 year (Scout), 3 years (Turbo GPS, RT GPS, Micro, RT Plus, RT, PowerMax), and 5 years (Turbo). • Accessories: 1 year (includes rechargeables, desert cases, etc.). Please note: Warranties do not cover damage from misuse, physical abuse, or normal wear and tear. Additionally, the warranty is void if a transmitter has been engraved.
How do I request warranty service?
If your item is defective, return the complete unit (transportation prepaid) to Marshall Radio or an authorized Service Center. You can initiate this by filling out the Warranty Service Request form on our Warranties page, which requires your purchase date, serial number, and a description of the issue.
Parts, Services & Repairs
Where can I buy replacement parts for my equipment?
Most parts needed for routine maintenance—such as spare coax cables, replacement lids, tail-springs, antennas, and battery covers—can be found directly on our Accessories page. If you need a specific part not listed online, please call us directly for assistance.
Do you offer maintenance services for older equipment?
Yes, Marshall offers a dedicated Test and Tune service for your Marshall products to ensure your telemetry equipment is running at peak performance.
I am shipping an item for repair from outside the United States. What do I need to know?
Important: When sending items back to us for repair or service from outside the U.S., you must use the customs code HS Code 9801.00.10 – U.S. Goods Returned. Please clearly mark the shipment as “U.S. Goods Returned for Repair” to avoid severe delays or extra customs charges.
