All New
GPS Pro
Contact Us
World Headquarters
Location
845 W. Center St. North Salt Lake, UT 84054 USA
Phone
+1 (801) 936-9000Send us a message
Please fill out the form below and we will get back to you as soon as possible.
Our Service Centers
FAQs
Orders, Shipping & Tracking
How long does it take for my order to ship?
We make every effort to ship all in-stock items within 24 hours of receiving your order. If an item is out of stock, Marshall Radio will contact you via phone or email to provide an estimated shipment date.
What shipping carriers do you use?
We ship via the carrier you specify at checkout (UPS, USPS, or FedEx). Marshall Radio reserves the right to upgrade your shipping or change carriers, provided it does not increase the total transit time of your order. Note: We offer free shipping on purchases over $1,000 within the United States.
How can I track my order?
Once your order is processed and handed to the designated carrier (UPS, USPS, or FedEx), you will receive tracking information based on the carrier's standard notification system. If you have questions about an existing order's status, please contact us.
What happens if a shipment is undeliverable?
For any shipment that is returned to us as undeliverable, all freight and shipping charges will be the responsibility of the customer.
Returns & Refunds
What is your return policy?
Our top priority is 100% customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day, no-questions-asked money-back guarantee.
How do I return an item for a refund?
To receive a refund, simply return the item to the original Marshall shipping location within 30 days of purchase. • Please use an insured and traceable courier. • Items must be in ""like-new"" and resalable condition. • You will receive a full refund for the purchase price (excluding shipping costs). • The credit will be posted to the original credit card used within 5 business days.
Warranties
Are Marshall Radio products covered by a warranty?
Yes. Marshall Radio Telemetry provides robust warranties to the original owner against defects in workmanship and materials. • Receivers & PocketlLnks: 3 years on mechanical/moving parts and electronics. • Dog Collars: 3 years • Transmitters: 1 year (Scout), 3 years (Turbo GPS, RT GPS, Micro, RT Plus, RT, PowerMax), and 5 years (Turbo). • Accessories: 1 year (includes rechargeables, desert cases, etc.). Please note: Warranties do not cover damage from misuse, physical abuse, or normal wear and tear. Additionally, the warranty is void if a transmitter has been engraved.
How do I request warranty service?
If your item is defective, return the complete unit (transportation prepaid) to Marshall Radio or an authorized Service Center. You can initiate this by filling out the Warranty Service Request form on our Warranties page, which requires your purchase date, serial number, and a description of the issue.
Parts, Services & Repairs
Where can I buy replacement parts for my equipment?
Most parts needed for routine maintenance—such as spare coax cables, replacement lids, tail-springs, antennas, and battery covers—can be found directly on our Accessories page. If you need a specific part not listed online, please call us directly for assistance.
Do you offer maintenance services for older equipment?
Yes, Marshall offers a dedicated Test and Tune service for your Marshall products to ensure your telemetry equipment is running at peak performance.
I am shipping an item for repair from outside the United States. What do I need to know?
Important: When sending items back to us for repair or service from outside the U.S., you must use the customs code HS Code 9801.00.10 – U.S. Goods Returned. Please clearly mark the shipment as “U.S. Goods Returned for Repair” to avoid severe delays or extra customs charges.
